Order Issues and Concerns

How to Cancel an Order


Orders cancelled after 24 hours may be charged to your account if product shipment cannot be stopped. To cancel an order, you must CALL your designer at 770.781.1625 or email us at orderissues@rwhitedesigns.com. We will attempt to accommodate your request but cannot guarantee cancellations made after 5:00 P.M. EST on the day that you placed the order.


How to Change Your Order


If you need to change something about your order, such as a color, finish type, product or quantity, simply call your designer at 770.781.1625 or email us at orderissues@rwhitedesigns.com.  They will ask for your order number.  If you do not have that handy, your name and phone number will be required.  It is our policy to send an e-mail confirming the change on the original order.
Since your items could possibly ship the same day you place your order, we cannot guarantee your change will be made. We will notify you immediately if a change cannot be granted.


Product Descriptions, Pricing & Colors


Descriptions & Pricing


We strive for excellence and to provide the most accurate and up-to-date information and pricing on every product. However, we do not warrant that the content of this site is error-free. In the event a product is listed at an incorrect price due to a typographical error or misinformation from our manufacturers, we reserve the right to adjust pricing and/or cancel an order that was listed at the incorrect price. You will not be charged for an order that has been cancelled.


Colors:


The ability of your monitor or printer to accurately reproduce colors can be influenced by many factors beyond our control. Therefore, we cannot guarantee that the product colors you see displayed on this site are perfectly accurate.


Products & Availability


We are proud to offer several product availability indicators for your shopping convenience. While we do our best to be as accurate as possible - if for any reason you are in doubt or if there is a special requirement please check with Customer Service as inventory quantities are subject to change.


Available


Items marked as "Available" are available for online orders only. These items are shipped direct to you. Items marked as "Available" can take 4-6 weeks for delivery.


Special Order


Items marked as "Special Order" furniture can take 8-12 weeks for any configurable product to arrive to your home; 4-6 weeks for non-configurable products. Once you place your order, we notify the Manufacturer. Once your product does arrive to our warehouse, you will be notified and a delivery time will be set.


In Stock


Items marked or indicated as "In Stock" are currently available for pick-up or delivery from our store or warehouse. While our "In Stock" indication is as accurate as possible - Please check with Customer Service as inventory quantities are subject to change.


On Display


Items marked or indicated as "On Display" are currently on display at our store and available for immediate pick-up or delivery. While our "On Display" indication is as accurate as possible - Please check with Customer Service as inventory quantities and display items are subject to change.


RW Design & Exchange features a large selection of quality living room, bedroom, dining room, home office, and entertainment furniture as well as mattresses, home decor and accessories. RW Design & Exchange has a store location in Cumming, GA. RW Design & Exchange serves the surrounding areas of Cumming, GA including most of Metro Atlanta. If you're looking for the perfect furniture to suit your needs as well as your lifestyle, stop by RW Design & Exchange in Cumming, GA today!