Shipping Policy

Shipping Policy

Order Processing

Orders are processed in the order they are received. Most in-stock items ship within 24–48 business hours of purchase.

Orders placed on Fridays, weekends, or holidays will be processed on the next business day.

Please note that processing times may vary during high-volume periods, special promotions, or holidays.

Quality & Inspection

We take great pride in the quality of our products. Every item is carefully inspected prior to shipment to ensure it meets our standards before leaving our showroom.

Shipping Methods & Insurance

All orders are shipped fully insured to protect your purchase while in transit.

We utilize trusted carriers including USPS, UPS, FedEx, White Glove Delivery, or other specialized shipping providers as needed to secure the specific shipping requirements of your item(s).

Shipping method is determined based on the size, weight, value, and fragility of each order.

Shipping Rates

Shipping rates are calculated at checkout based on the size, weight, destination, and delivery method of your order.

For oversized, freight, or White Glove items, shipping may be quoted separately. If additional shipping charges apply, we will contact you prior to processing the order.

Furniture, Specialty & Made-to-Order Items

Custom, special-order, oversized, or made-to-order items — including upholstery and certain furnishings — may have extended production and delivery lead times. Estimated timelines will be communicated at the time of purchase when available.

Some larger specialty pieces may ship directly from the vendor. These items may have longer processing and shipping timeframes than in-stock showroom items.

We encourage customers to contact us prior to placing an order for specialty, freight, or custom items if you have questions regarding availability, production timelines, or delivery expectations.

Please contact:
charles@rwhitedesigns.com
or call 770.781.1625

Once production has begun on custom or special-order items, orders typically cannot be canceled or modified.

White Glove & Freight Deliveries

Large, fragile, or high-value items may require White Glove or freight delivery service. In these cases, our team or the delivery provider will contact you directly to coordinate scheduling and delivery details.

Please ensure someone is available to receive and inspect the item at the time of delivery.

Local Pickup

Local pickup may be available for select items. If you choose local pickup at checkout, you will be notified via email when your order is ready.

Orders must be picked up within a reasonable timeframe after notification.

Damaged Shipments

Please inspect your package immediately upon delivery.

If your item arrives damaged, you must notify us within 24 hours of delivery. Photographs of the packaging and product may be required in order to file an insurance claim with the carrier.

We will work with you promptly to evaluate the issue and determine an appropriate resolution.

Lost Packages

Once an order has been transferred to the shipping carrier, RW Design & Exchange is not responsible for shipping delays caused by the carrier.

If tracking shows a delivered status but you have not received your package, please contact the shipping carrier directly. We are happy to assist in filing a claim when applicable.

Returns

For information regarding return eligibility and timelines, please refer to our Return Policy.

Questions

For any questions regarding shipping, specialty items, or order details, please contact:

charles@rwhitedesigns.com
770.781.1625